Privacy Policy
Dark Factory Studio ("we", "us", "our") operates the website darkfactory.studio. This policy explains how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
1. Data We Collect
We collect information you voluntarily provide when contacting us:
- Name and email address (via contact form or email)
- Project details and business information shared in discovery calls
- Scheduling data through Calendly (governed by Calendly's own privacy policy)
We also collect anonymised analytics data (page visits, referrer, browser type) through server logs. No cookies are used for tracking purposes.
2. Legal Basis for Processing
- Contract: Processing necessary to fulfill a service agreement
- Legitimate interest: Responding to enquiries and improving our service
- Consent: Where explicitly given (e.g. newsletter, if applicable)
3. How We Use Your Data
- To respond to enquiries and schedule discovery calls
- To deliver contracted services
- To send project-related communications
- We do not sell, rent or share your data with third parties for marketing purposes
4. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described above, or as required by law. Project correspondence is retained for 5 years for accounting and legal purposes. You may request deletion at any time.
5. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion ("right to be forgotten")
- Object to processing
- Data portability
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at hello@darkfactory.studio.
6. Data Security
Our website uses HTTPS/TLS encryption. We apply industry-standard security practices to protect your data. In the event of a data breach affecting your rights, we will notify you within 72 hours as required by GDPR.
7. Third-Party Services
- Calendly — for scheduling. See calendly.com/privacy
- Let's Encrypt — for SSL certificates
8. Contact
Data Controller: Dark Factory Studio
Email: hello@darkfactory.studio
Website: darkfactory.studio